Don’t Fear the Mirror—Use It to Get Better

Playing to Win

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Welcome to the Latest Newsletter
of Playing to Win!

My newsletter is designed specifically to help business owners like you grow your companies with tried & applied bits of business knowledge, all communicated in actionable, bite-sized chunks. I will share insights and advice aimed at enhancing your business operations, boosting your success, and allowing you to focus more on what truly matters. Let's work together to achieve your goals and make your endeavors a reality.

Key Points of the Newsletter

  • Feedback reveals opportunities—not failures—and drives alignment when embraced honestly.
  • Growth requires humility, reflection, and the courage to look at what's misaligned.
  • Friction in culture is natural—it’s how we respond that determines whether we evolve or stagnate.

Don’t Fear the Mirror—Use It to Get Better

Most companies say they want feedback, but few know what to do with it when it shows up. It’s uncomfortable. It challenges the way things have “always been done.” It forces us to look in the mirror and ask hard questions about who we are versus who we want to become.

At MIT45, we didn’t run a culture survey because it was trendy. We did it because we believe in growth. Not just revenue growth, but alignment growth. Clarity growth. We wanted to understand what’s working and what’s not—from the people who live the experience of this company every single day.

Here’s the truth most organizations won’t admit: you don’t get better by ignoring discomfort. You get better by walking toward it. The Denison Culture Group didn’t just provide data—they held up a mirror. And what we saw were strengths we’re proud of, and friction points we’re committed to improving. That’s leadership. That’s what playing to win actually looks like.

Feedback isn’t judgment. It’s intel. When received through the right lens, it becomes one of the most powerful growth tools you have. But it requires humility. It requires the willingness to say, “We can do better here,” without spiraling into blame, ego, or defensiveness.

Your culture isn’t broken because it has friction. Friction is a byproduct of movement. And movement is a byproduct of ambition. What matters is how you respond. Do you use the data to justify the status quo? Or do you use it to evolve, to tighten alignment, and to elevate the standard?

We’re choosing the latter. And we’re asking our people to do the same. To take the feedback seriously. To ask where they can grow. To stop waiting for change and start being the change.

The companies that scale the right way—the sustainable way—aren’t perfect. But they’re honest. They listen. They iterate. And they act.

Feedback is fuel if you’re willing to burn it.

Stay tuned for more insights in our next newsletter. Remember, it's the small adjustments that often make the biggest impact on your business's profitability. Here's to your continued success!

Stay driven to push your business forward,
Ryan Niddel